FAQ

We offer a simple, flat-rate shipping policy to make things easy for you. No matter where you are in the world, shipping costs just €15.00. This includes both domestic and international orders. All orders are shipped with tracked delivery, and estimated arrival times range from 3 to 10 business days, depending on your location. We offer free shipping on all orders over €100. Please note that delivery times are estimates and may vary due to customs processing or peak periods. Make sure that snus is legal to import in your country before placing an order.

Delivery times from Portugal are as follows:

1–3 business days

3–7 business days

7–10 business days

Yes! We ship worldwide 🌍

However, please ensure snus products are legal in your country before ordering. We are not responsible for packages held or returned due to customs regulations.

Possibly. Depending on your country’s import laws, your order may be subject to customs duties or VAT. These charges are not included in our prices and must be paid by the recipient.

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link. You can track your package in real-time.

Delayed? Please wait a few extra days beyond the estimated delivery time—especially during holidays.

Lost or stuck in transit? Contact us at [your email] and we’ll help investigate with the courier.

Damaged items? Send us a photo and your order number—we’ll make it right!

If your order hasn’t shipped yet, we may be able to change or cancel it. Email us ASAP at [thecanhouse420@gmail.com].

We ship from our warehouse in Portugal, ensuring fast and secure delivery to most regions.